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Professional summary
Experience Summary: Senior After-Sales & Service Operations professional with 20+ years of experience across consumer durables and small home appliances, handling pan-India service operations, service strategy, channel management, CRM, cost optimisation, customer experience, and large service networks. Experienced in leading teams, improving service KPIs, NPS, TAT, warranty operations, and dealer/ASC performance across leading brands including Bosch, Usha, Orient Electric, AO Smith, Eureka Forbe
Experience
National service Head
Worked at BOSCH
Languages
EnglishHindiUrdu
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